*Shipping and Delivery Policy*

At Charis Bespoke, we are dedicated to providing our customers with the best possible experience. While our website is primarily for informational purposes and does not facilitate online orders, we understand that delivery may be a key concern for catering services or special requests made through direct communication with us. Below is our policy regarding shipping and delivery for such services.

### *Delivery Services*

*Local Delivery:*

Charis Bespoke offers local delivery services for large orders, catering, and special requests within the Velachery, Chennai area. Delivery is available for orders placed directly with us through phone or email.

### *Delivery Areas and Charges*

- *Service Area:*

We currently offer delivery services within Velachery, Chennai, and surrounding neighborhoods. If you are located outside of our standard delivery area, please contact us to discuss potential delivery options.

- *Delivery Charges:*

Delivery charges may apply depending on the location, size of the order, and any special delivery requirements. Delivery fees will be discussed and agreed upon during the order confirmation process.

### *Delivery Timeframes*

- *Standard Delivery:*

For most catering and large orders, we request that you place your order at least 24-48 hours in advance to ensure timely delivery. We will confirm the delivery date and time with you during the order process.

- *Same-Day Delivery:*

Same-day delivery may be available for select orders, depending on the size and complexity of the order. Please contact us directly to inquire about same-day delivery options.

- *Delivery Schedule:*

Deliveries are typically made between 11:00 AM and 9:00 PM. We will do our best to accommodate your preferred delivery time, subject to availability.

### *Order Confirmation and Tracking*

- *Order Confirmation:*

Once your order is placed and confirmed, you will receive a confirmation email or message with the details of your order, including the expected delivery date and time.

- *Order Tracking:*

While we do not currently offer online order tracking, you can contact us directly at 9360259339 for updates on your delivery status.

### *Delivery Conditions*

- *Recipient Availability:*

Please ensure that someone is available to receive the delivery at the specified time. If no one is available to receive the order, our delivery personnel will attempt to contact you to arrange an alternative delivery time. Additional delivery charges may apply for repeated delivery attempts.

- *Delivery to Secure Locations:*

If your delivery is to a secure building or gated community, please provide us with any necessary access instructions or codes to ensure a smooth delivery process.

### *Delivery Issues*

If there are any issues with your delivery, such as delays, incorrect orders, or missing items, please contact us immediately at 9360259339 or email us at ccn@charisbespoke.com. We will work quickly to resolve any issues and ensure your satisfaction.

### *Changes to This Policy*

Charis Bespoke reserves the right to update or modify this Shipping and Delivery Policy at any time. Any changes will be effective immediately upon posting on this page. We encourage you to review this policy periodically to stay informed of any updates.

### *Contact Us*

If you have any questions or need assistance with a delivery, please reach out to us:

*Charis Bespoke*

Location: Velachery, Chennai, India

Phone: 9360259339

Email: ccn@charisbespoke.com

Thank you for choosing Charis Bespoke. We are committed to providing you with timely and reliable delivery services for your special occasions and large orders.